New Enhanced
24 days ago

Release 4.3.1

🌟 WHAT'S NEW

💳 PATIENT PAYMENTS IN MYNEOHEALTH*
**NEO Integrated Payment Processor Account Required

The moment you've been waiting for — patients can now pay directly from the MyNEOHealth Patient Portal. Everything they need, all in one place:
  • Make payments on balances owed
  • Save cards on file for future use
  • Add a new card or choose a saved one at checkout
  • Edit card details any time
  • Generate and download receipts
  • View full payment history
🔔 And for your clinic? You'll get a notification the moment a patient makes a payment through their MyNEOHealth Patient Portal — so nothing slips through the cracks. 
💬 A long-standing request from users and patients — delivered!


📲 SMS PACKAGE MANAGEMENT 
NEW
Take control of your SMS plan without picking up the phone. Users can now:
  • Upgrade their SMS package on demand
  • View usage from previous months at a glance

✨ ENHANCEMENTS

✅ SMOOTHER MYNEOHEALTH PATIENT PORTAL VALIDATION UPDATED
We've reworked the MyNEOHealth Patient Portal validation process to make it faster and easier for patients to get in. Less friction, fewer support calls, happier patients.
🚀 HUGE value for your team and your patients.


📝 SELF-REGISTRATION UPGRADES UPDATED
Self-Registration just got smarter — straight from your feedback:
  • No more collecting an address for $0 appointments
  • Added a terms & privacy policy acknowledgement
  • New "reason for visit" box so patients can share why they're coming in — giving providers a head start on prep
💬 A direct ask from several of you. Thanks for the push!


📅 CARE PACKAGE DETAILS IN APPOINTMENT HISTORY UPDATED
Patients will now see their Care Package name and visit count right in the Appointment History section of their MyNEOHealth Patient Portal. More transparency, fewer questions.


🔔 HEALTH HISTORY E-FORM NOTIFICATIONS UPDATED
Clinics will now get a notification the moment a patient completes their Health History e-form. No more checking — you'll know as soon as it's ready to review.


🔑FORGOT PASSWORD PAGE REFRESH UPDATED
A cleaner, clearer Forgot Password experience — making it easier for users to get back into their account without a hiccup.